Returns & Refunds
Your rights and our return policy explained clearly
Individual Shipping Policy
How Shipping Works for Individual Orders
Each customer pays shipping costs based on their own item quantity. Shipping costs are calculated individually for each consumer's order, not reduced for the group as a whole.
Upfront Payment
- • Shipping costs paid when joining deals
- • Based on your individual item quantity
- • Enables suppliers to calculate accurate shipping
Full Protection
- • Complete refund if deal doesn't unlock
- • Shipping costs fully refunded with product
- • No risk to consumers
Individual Shipping Cost Adjustments
When you add more items to your personal order, our system automatically calculates the most cost-effective shipping option based on your individual quantity:
Adding Items
- • Pay only the shipping difference
- • Automatic calculation of new rates
- • May qualify for volume discounts
- • Could unlock free shipping thresholds
Cost Reductions
- • Automatic refund if costs decrease
- • Free shipping threshold benefits
- • Tiered shipping rate advantages
- • Processed immediately to your payment method
Supplier-Set Shipping Policies
Shipping Methods
- • Flat rate shipping
- • Per-item shipping
- • Tiered shipping rates
- • Free shipping thresholds
Delivery Times
- • 2-5 days processing after deal unlocks
- • 3-10 business days delivery
- • Varies by supplier and location
- • Tracking provided when available
Shipping Zones
- • Domestic shipping
- • European Union
- • Worldwide (select suppliers)
- • Zone-specific rates apply
Right of Withdrawal (Herroepingsrecht)
14-Day Return Period
As a consumer in the European Union, you have the right to return goods within 14 days of receiving them, without giving any reason. This withdrawal period starts from the day you or a third party designated by you (other than the carrier) takes physical possession of the goods.
During this period, you may examine the product in the same way you would in a physical store. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exemptions from Right of Withdrawal
The right of withdrawal does not apply to the following items:
- Perishable goods or goods with a short shelf life
- Custom-made or personalized items
- Digital content once accessed or downloaded
- Hygiene-sensitive products once unsealed (cosmetics, underwear, etc.)
- Newspapers, magazines, or other periodicals
- Goods that deteriorate rapidly or have passed their expiry date
How to Return an Item
Important: ComBuy Platform Process
ComBuy operates as a platform connecting consumers with suppliers. When you initiate a return:
- • Returns are reported to ComBuy but sent directly to the supplier who sold the product
- • ComBuy registers your return and tracks the process for payment handling
- • The supplier notifies ComBuy when the return is received and processed
- • All refunds are processed immediately through your original payment method
Step 1: Contact Us
Email us at returns@combuy.nl or call +31 20 123 4567 within 14 days of receiving your order. You can also use our contact form for detailed inquiries.
Step 2: Return Authorization
We'll provide you with a return authorization number and return instructions.
Step 3: Package & Ship
Pack the item securely in its original packaging and ship to our return address.
Step 4: Refund Processing
Once the supplier receives and confirms your return, ComBuy will process your refund immediately through your original payment method within 14 days. This ensures fast and secure refund processing.
Return Costs & Shipping Refunds
Credit Loss Policy
Credit Loss Consequences:
- Early Buyer Credits: Deleted when exiting deals or returning items
- Referral Credits: Lost when returning items or exiting deals, regardless of whether you or your friend returns or exits
- Team Up Credits: Lost when returning items or exiting deals, regardless of whether you or your friend returns or exits
- 2-Month Protection Period: Credits are subject to a 2-month protection period before unlocking for use
Shipping Cost Refund Policy
Original Shipping Refunds
- • Standard shipping: Fully refundable
- • Express shipping: Non-refundable (unless item is faulty)
- • Free shipping deals: No shipping cost to refund
- • Threshold shipping: Refunded based on original qualification
Return Shipping Costs
- • Set by suppliers: Varies by product and supplier
- • Usually buyer pays: Unless item is faulty
- • Size/weight dependent: Larger items cost more
- • Clearly displayed: Shown before return confirmation
Refund Amount Calculation
Your refund includes the product price and applicable shipping costs, minus any return shipping fees:
Refund Method & Timing
All refunds are processed immediately through your original payment method to ensure secure and fast processing. Refunds will be processed within 14 days of receiving your returned item. The time it takes for the refund to appear in your account depends on your payment provider.
Damaged or Faulty Items
If you receive a damaged, faulty, or incorrectly described item, you have additional rights under EU consumer law:
- Free replacement or repair within a reasonable time
- Full refund if replacement or repair is not possible
- We cover all return shipping costs for faulty items
- All original shipping costs (including express) are refunded for faulty items
- 2-year legal guarantee on all products
Contact Us
returns@combuy.nl
support@combuy.nl
Phone
+31 20 123 4567
Mon-Fri 9:00-17:00 CET
Address
ComBuy B.V.
Herengracht 123
1015 BG Amsterdam
Netherlands
This returns and refunds policy complies with Dutch consumer protection law and European Union Directive 2011/83/EU on consumer rights. For group buying deals, special terms may apply regarding minimum order quantities and deal completion. Platform fees are non-refundable as stated in our terms of service. Shipping costs are set by individual suppliers and may vary. Last updated: 12/12/2025.